❓ Frequently Asked Questions (FAQ)
❓ Frequently Asked Questions (FAQ) – Holiday Printworks
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1. How long does it take to receive my order?
Fulfillment time: 2–7 business days (each item is made to order).
Shipping time:
U.S. orders: 3–7 business days after fulfillment
International orders: 7–21 business days, depending on customs
During holiday seasons, production and shipping may take a bit longer, so please order early!
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2. Do you accept returns or exchanges?
Because our products are custom made on demand, we do not accept returns or exchanges for wrong size, color choice, or buyer’s remorse.
We do replace or refund items if:
They arrive damaged or defective
The wrong item/size/color was shipped by mistake
Please contact us within 30 days of delivery with photos of the issue.
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3. What if I entered the wrong address?
If the package hasn’t shipped yet, contact us immediately at [your support email] and we’ll try to correct it.
If it’s already shipped and is returned to sender, we can reship it — but additional shipping fees may apply.
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4. How do I track my order?
You’ll receive a tracking email once your order ships.
U.S. orders usually have full tracking.
Some international shipments may have limited tracking once they leave the U.S.
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5. Do you ship internationally?
Yes! We ship worldwide. Please note that:
Shipping times are longer (7–21 business days).
Import duties, customs, or taxes may apply depending on your country. These fees are the responsibility of the customer.
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6. How do I choose the right size?
Each product has a size guide listed in the product description. Please check carefully before ordering.
Tip: Measure one of your favorite shirts and compare it with our size chart for best results.
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7. How should I care for my T-shirts?
For best results:
Machine wash cold, inside out, with like colors
Tumble dry low or hang dry
Do not iron directly on the print
Do not bleach
Proper care helps preserve the print quality.
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8. Can I cancel my order?
Because items are printed as soon as an order is placed, cancellations are only possible within the first 12 hours after purchase. After that, production begins and we cannot cancel.
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9. Who makes the products?
We partner with trusted print-on-demand companies (Printify, Printful, Tapstitch). Each item is printed and shipped directly from the partner best suited for your order and location.
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10. How can I contact you?
You can reach us through our [Contact Form] on the website or email us at [your support email]. We usually reply within 1–2 business days.
